Privacy Policy

PRIVACY POLICY

Protecting your personal data is important to us. This Privacy Policy explains which personal data we collect when you visit ravoniraxo.com or shop with us, why we collect it, and what rights you have. We process personal data in accordance with the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and the German Telecommunications Digital Services Data Protection Act (TDDDG).

1. CONTROLLER

The controller responsible for processing your personal data is:

Diamantkraft UG (haftungsbeschränkt)
Am Hauptbahnhof 16
60329 Frankfurt am Main
Germany
Managing Director: Haxhijaj Diamant
Email: info@ravoniraxo.com
Phone: +49 1521 6160791

2. WHICH DATA WE COLLECT

Data you give us

Customer and order data, such as your name, billing and delivery address, email address and phone number.
Payment data, such as the payment method you choose. Full payment details are processed directly by the payment provider and are not stored by us.
Account data, if you create a customer account, such as your username and password.
Communication data, such as the content of emails or contact form messages you send us.
Other information you provide voluntarily, for example when you take part in a survey or leave a review.

Data collected automatically

When you visit our website, our servers automatically record technical information such as your IP address, date and time of access, browser type and version, operating system, the pages you visit and the website from which you came. This information is needed to deliver the website and keep it secure.

Data from other sources

We may receive information about you from payment providers, shipping companies and other service providers that help us run our store, for example confirmation that a payment was successful or that a parcel has been delivered. If you contact us through social media, we may receive the information you share with us there.

3. PURPOSES AND LEGAL BASES

We process your personal data for the following purposes:

To process your order, deliver your products, handle payments, returns and customer service. Legal basis: performance of a contract, Art. 6 (1) (b) GDPR.

To answer your questions and communicate with you about your order or account. Legal basis: performance of a contract or our legitimate interest in responding to enquiries, Art. 6 (1) (b) and (f) GDPR.

To provide and secure our website, prevent fraud and misuse, and ensure our systems run smoothly. Legal basis: legitimate interests, Art. 6 (1) (f) GDPR.

To comply with legal obligations, in particular retention obligations under commercial and tax law. Legal basis: legal obligation, Art. 6 (1) (c) GDPR.

To send you our newsletter or other marketing messages, and to use analytics and marketing tools. Legal basis: your consent, Art. 6 (1) (a) GDPR and § 25 (1) TDDDG. You can withdraw your consent at any time with effect for the future.

To send you information about similar products by email after a purchase, provided you have not objected. Legal basis: legitimate interests, Art. 6 (1) (f) GDPR in conjunction with § 7 (3) of the German Act against Unfair Competition (UWG). You can object to this at any time, for example by using the unsubscribe link in every email.

4. WHO WE SHARE YOUR DATA WITH

We only share your personal data where this is necessary for the purposes described above.

Shipping companies receive your name and delivery address so they can deliver your parcel. We only pass on your email address or phone number to the shipping company if you have agreed to this, so that they can notify you about your delivery.

Payment providers receive the data needed to process your payment. Depending on the method you choose at checkout, the respective payment provider processes your data as an independent controller under its own privacy policy.

Technical service providers, such as our shop platform, hosting, email and IT providers, process data on our behalf. They are bound by data processing agreements under Art. 28 GDPR and may only use your data according to our instructions.

Tax advisors and authorities receive data where we are legally required to share it.

In the event of a merger, sale or restructuring of our business, your data may be transferred to the new owner, subject to the applicable data protection rules.

We do not sell your personal data.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies. Technically necessary cookies, for example for the shopping cart and checkout, are used on the basis of § 25 (2) TDDDG and Art. 6 (1) (f) GDPR. All other cookies, such as those for analytics or marketing, are only used if you have given your consent through our cookie banner. You can change or withdraw your consent at any time through the cookie settings on our website. You can also delete or block cookies in your browser settings, although some parts of the website may then not work properly.

6. NEWSLETTER

If you sign up for our newsletter, we use your email address to send you news, offers and updates. We use the double opt in procedure, which means you will only receive the newsletter after confirming your subscription through a link we send you. You can unsubscribe at any time using the link in every newsletter or by sending us an email.

7. CUSTOMER ACCOUNT

If you create a customer account, we store your data so that you can view past orders and check out more quickly. You can delete your account at any time by contacting us. Data we are legally required to keep will be retained until the end of the statutory retention period.

8. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process data outside the European Union or the European Economic Area. In such cases, we make sure that an adequate level of data protection is guaranteed, for example through an adequacy decision of the European Commission, certification under the EU US Data Privacy Framework or the EU Standard Contractual Clauses.

9. HOW LONG WE KEEP YOUR DATA

We only store your personal data for as long as is necessary for the purposes described above. Order and invoice data are kept for as long as required by German commercial and tax law, which can be up to ten years. Data processed on the basis of your consent is stored until you withdraw your consent. Server log files are deleted after a short period unless they are needed to investigate a security incident.

10. YOUR RIGHTS

Under the GDPR, you have the following rights regarding your personal data:

Right of access (Art. 15 GDPR)
Right to rectification (Art. 16 GDPR)
Right to erasure (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to withdraw your consent at any time with effect for the future (Art. 7 (3) GDPR)

RIGHT TO OBJECT

Where we process your data on the basis of legitimate interests (Art. 6 (1) (f) GDPR), you have the right to object to this processing at any time for reasons arising from your particular situation (Art. 21 GDPR). If you object to the use of your data for direct marketing, we will stop processing it for this purpose.

To exercise your rights, simply contact us at info@ravoniraxo.com. We may need to verify your identity and will respond within one month.

RIGHT TO LODGE A COMPLAINT

You also have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is:

The Hessian Commissioner for Data Protection and Freedom of Information (HBDI)
Gustav Stresemann Ring 1
65189 Wiesbaden
Germany
Website: datenschutz.hessen.de

11. DATA SECURITY

We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. Our website uses SSL/TLS encryption, which you can recognise by the lock symbol in your browser's address bar. Please note that no transmission over the internet can be completely secure.

12. LINKS TO OTHER WEBSITES

Our website may contain links to websites of third parties. We are not responsible for the privacy practices of these websites. Please read their privacy policies when you visit them.

13. CHILDREN

Our store is not aimed at children. We do not knowingly collect personal data from persons under the age of 16 without the consent of a parent or legal guardian. If we become aware that we have collected such data, we will delete it as quickly as possible.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services or to legal requirements. The current version is always available on this page.

15. CONTACT

If you have any questions about data protection, please contact us:

Diamantkraft UG (haftungsbeschränkt)
Data Protection
Am Hauptbahnhof 16
60329 Frankfurt am Main
Germany
Email: info@ravoniraxo.com
Phone: +49 1521 6160791