Shipping Policy

SHIPPING POLICY

Thank you for shopping at Ravoniraxo. Below you will find everything you need to know about how and when your order reaches you.

DELIVERY AREA

We currently ship to addresses within Germany only. Unfortunately, we are not able to deliver to other countries at this time.

SHIPPING OPTIONS

You can choose between two shipping options at checkout:

Free Standard Shipping
Cost: free of charge
Delivery time: 4 to 5 business days

Insured Express Shipping
Cost: 2.95 EUR
Delivery time: 3 to 5 business days
Your parcel is sent with tracking and additional shipping insurance.

Business days are Monday to Friday, excluding public holidays in Germany. Delivery times start the day after your order has been placed and payment has been confirmed.

PRICES AND TAXES

All prices shown in our store are final prices in euros and include the statutory German value added tax. Since we only ship within Germany, no customs duties or import fees apply.

ORDER PROCESSING

We process and ship orders on business days. Orders placed on weekends or public holidays are processed on the next business day. As soon as your parcel leaves our warehouse, you will receive a shipping confirmation by email with a tracking number so you can follow your delivery.

DELAYS

In rare cases, deliveries can take a little longer than expected, for example during peak seasons, bad weather or strikes at the shipping company. If your order has not arrived within the stated delivery time, please contact us and we will look into it right away.

DELIVERY ADDRESS AND ORDER CHANGES

Please check that your delivery address is correct and complete before placing your order. If you notice a mistake or would like to change your order, please contact us as soon as possible with your order number. Once a parcel has been handed over to the shipping company, we can no longer guarantee that changes are possible.

DAMAGED OR MISSING PARCELS

If your parcel arrives visibly damaged, please let us know as soon as possible and, if you can, send us a photo of the packaging and the product to info@ravoniraxo.com. If a parcel is lost in transit, we will take care of the matter with the shipping company and send you a replacement or refund your payment. Your statutory rights as a consumer remain unaffected in all cases.

CONTACT

If you have any questions about shipping or your order, we are happy to help.

Diamantkraft UG (haftungsbeschränkt)
Am Hauptbahnhof 16
60329 Frankfurt am Main
Germany
Email: info@ravoniraxo.com
Phone: +49 1521 6160791